Edit #4 (2/3/14): Just when I thought the situation was resolved, it just got more annoying. NARS Customer Service called me back yet again and said to return the palette...again. Palette aside, it's disappointing to me that such a large company could have such poor and disjointed customer service practices and couldn't care less if their solutions to rectify problems caused on their end simply create more work, hassle and confusion for the customer.
Edit #3 (1/31/14): NARS Customer Service called me back on their own to tell me to keep my palette and that they sent me a Mekong eyeshadow instead. Although I am not completely satisfied as I did not have a choice in the matter and still will not have all 15 shades in one palette like I wanted, I am happy this situation is resolved.
Edit #2 (1/31/14): NARS is allowing me to return my palette for a full refund but cannot send me a replacement as they do not have any in stock. I will also not be purchasing a new one, as the palette isn't exceptional anyway, and I don't want to risk receiving another defective palette or one with inferior quality.
Edit #1 (1/29/14): I realized upon closer inspection and swatching that my palette may be defective, as I believe it actually contains an extra Coconut Grove where Mekong is supposed to be (last shade in second row). I've emailed NARS Customer Service and am waiting to hear back.
I'd been suffering from a bit of buyer's remorse ever since ordering The NARSissist Eyeshadow Palette the day it launched on NARS' website. I love a good neutral palette, and there's no doubt that at $79 for 15 shades, NARS' latest offering boasted more bang for your buck. However, when I started catching wind of the less than stellar quality of the palette, I began regretting my purchase before it even arrived at my doorstep. Now that I finally have the palette in hand to experiment with myself, I wanted to give my initial thoughts.
Edit #3 (1/31/14): NARS Customer Service called me back on their own to tell me to keep my palette and that they sent me a Mekong eyeshadow instead. Although I am not completely satisfied as I did not have a choice in the matter and still will not have all 15 shades in one palette like I wanted, I am happy this situation is resolved.
Edit #2 (1/31/14): NARS is allowing me to return my palette for a full refund but cannot send me a replacement as they do not have any in stock. I will also not be purchasing a new one, as the palette isn't exceptional anyway, and I don't want to risk receiving another defective palette or one with inferior quality.
I'd been suffering from a bit of buyer's remorse ever since ordering The NARSissist Eyeshadow Palette the day it launched on NARS' website. I love a good neutral palette, and there's no doubt that at $79 for 15 shades, NARS' latest offering boasted more bang for your buck. However, when I started catching wind of the less than stellar quality of the palette, I began regretting my purchase before it even arrived at my doorstep. Now that I finally have the palette in hand to experiment with myself, I wanted to give my initial thoughts.
The NARSissist Eyeshadow Palette contains 15 eyeshadows, each coming in at 0.03 oz (for reference, a full-sized NARS shadow is 0.07 oz). Without boring you with the math, this palette is a much better value for money than the duos, which are already a better value than the single shadows.
From left to right, the shades in the top row: All About Eve I, Madrague II, Fez, Bali, Coconut Grove.
Middle row: Madrague I, Nepal, Ashes to Ashes, Brousse II, Mekong (actually another Coconut Grove in my palette).
Bottom row: Bellissima I, Llasa, Bad Behavior, Dogon II, Pandora II.
(Shades that currently exist in duos have a 'I' or 'II' next to their name to represent left/right shade in their duo. All others are currently available as singles.)
Top row: All About Eve I, Madrague II, Fez, Bali, Coconut Grove
Middle row: Madrague I, Nepal, Ashes to Ashes, Brousse II, Mekong (actually another Coconut Grove in my palette)
Bottom row: Bellissima I, Llasa, Bad Behavior, Dogon II, Pandora II
Keeping in mind that these are my initial thoughts and I have not yet worn these shadows on my eyes, the shades that left me wanting more based on swatching alone were Madrague II, Brousse II, Bellissima I and Bad Behavior. The rest of the shades ranged from good to great (some of the notably fantastic shades included Fez, Ashes to Ashes, Madrague I, Nepal and Mekong (the second Coconut Grove in my palette)).
Madrague II and Brousse II were noticeably stiff with poor color payoff in one swipe, while Bad Behavior needed to be built up quite a bit and Bellissima I was both stiff and powdery, and its glitter appeared chunky in real life.
Overall, although four of the fifteen shades did not meet my expectations and failed to live up to what I've grown to know as NARS' standard for quality, the palette itself is a beautiful compilation of a variety of cohesive neutrals. For the time being, I think it will stay in my collection as I play around with a few eye looks (one or two will surely make it on the blog, so keep your eyes peeled!). That means that my Pleasures of Paris Palette and Llasa single shadow may just make it into the blog sale pile in a few weeks :)
I'm returning the palette.
NARS The NARSissist Eyeshadow Palette is available from Sephora for $79.
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